ºÚÁϵ¼º½

Academic Technology and Client Support Services provides institution-wide technology support for faculty, staff, and students while advancing digital teaching and learning. The unit administers and supports Canvas and related instructional technologies, partners with faculty on effective learning experiences, evaluates and implements emerging academic technologies, and delivers help desk, technical support, account assistance, and service request management across all campuses, including on-site support in Vancouver.

Enterprise Applications and Decision Support Systems provides advice and executes support services for ºÚÁϵ¼º½â€™s comprehensive portfolio of administrative applications, reporting, and data analytics support systems, databases, data interfaces/integrations, and core business processes. Staff members collaborate extensively with functional stakeholders and technical staff to define, build, and implement project plans; develop application enhancements; and maximize the benefits of supported applications.

• Application Support and Development is responsible for the design, development, implementation, and continuing support of ºÚÁϵ¼º½â€™s enterprise business applications, both home-grown and third-party. The team also serves as a line of support for business process solutions, troubleshoots issues with business applications, and helps optimize the use of business applications to improve productivity and efficiency across the university’s business and academic units.
• Business Analytics and Data Management is responsible for the design, development, implementation, and support of ºÚÁϵ¼º½â€™s business analytics and data management ecosystem. Working with our functional partners across the organization, we use data collection and analytics capabilities to help business units uncover organizational insights, and provide them with the infrastructure and support services necessary to make data-informed decisions.
• IT Project Management is technically not a separate team or function solely sourced from within Enterprise Applications and Decision Support Systems. However, much of this work is centered within this department, including business process re-engineering leadership and functional and technical support to users of the university’s enterprise applications and decision support systems—especially project management support and business process improvement associated with the implementation of new application services. The team constantly scans, researches, and learns about new and pioneering technology to best position the university strategically.

The Enterprise IT Architecture and Security Department comprises three groups responsible for the engineering, implementation, and maintenance of enterprise servers and storage, network services, communication systems, internet connectivity, security infrastructure, and endpoint technologies. Much of the work done in the department is invisible to members of the community but is used daily by everyone on and off campus.

• Systems and Networking ensures the availability, integrity, and security of all data centers, hosted and cloud-based services, network connectivity, and secure access for all campuses. 
• Endpoint Solutions is responsible for supporting the infrastructure required to centrally manage and support the end-user technology ecosystem required by our community. These solutions include the delivery of software, endpoint security, operating system patching, system configuration, automated collection of hardware/software inventory, POS devices, and physical/mobile access solutions.
• Telecommunications coordinates global connectivity needs and supports the telecommunication infrastructure that enables enterprise-level collaboration tools for the university. 

Mobile and Web Development Services is responsible for mobile and web application development supporting ºÚÁϵ¼º½â€™s academic and administrative needs. This includes responsibility for the web content management system for centrally managed websites, various custom web applications, the , and the deployment of mobile applications.

The Office of the Vice President for IT and CIO/CISO serves as the central coordinating body for enterprise-level IT initiatives at the university, including high-level, long-term organizational goals, strategic direction, IT governance, and performance/process management. The office also addresses day-to-day operational concerns such as resource management, project management, cybersecurity, and strategy alignment. Transparency and inclusion in decision-making, planning, budgeting, and day-to-day operations are core to the work and interactions of the various teams that make up Information Technology Services.